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Cellar Door Manual

Each of the following detailed checklists is intended as a guide to the factors you need to consider when developing a set of work instructions and operating procedures for a Cellar Door Manual that suits your business.

You may choose some or all of the sections, depending on your individual circumstances.


1. Daily Cellar Door Operations

1.1 Opening and Closing Cellar Door

1.2 House Keeping

2. Customer Service Interaction

2.1 Serving Customers

2.2 Merchandising/Promotion

2.3 Providing Visitor Information

2.4 Tours

2.5 Complaints

2.6 Difficult Customers

2.7 Gathering Customer Feedback

3. Food and Beverage Service

3.1 Wine Service

3.2 Responsible Service of Alcohol

3.3 Food Service

3.4 Beverage Service

4. Sales Processing

4.1 Point of Sale System

4.2 Specialised Sales Transactions

4.3 Applying Discounts

4.4 Packing Delivery Shipping

5. Functions & Events

5.1 Functions in Cellar Door

5.2 Major Events

6. Administration

6.1 Communication

6.2 Charitable Requests

6.3 Data Management

6.4 Accounts

6.5 Banking & Cash Handling

7. Stock Control

7.1 Stocktake & Stock Reconciliation

7.2 Stock Requisition Handling

8. Safety

8.1 Emergency Procedures

8.2 Incident Management

9. Staff Information

9.1 Code of Conduct

9.2 Induction Checklist

9.3 Pay & Conditions 

 

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